For companies in all industries, the task of finding, acquiring and retaining customers is a bigger challenge than ever before. Businesses must make the most of information available via customer interactions by systematically obtaining, maintaining and sharing it across all customer touch points. To maximize returns from their customer relationships, and the customer information they acquire, many organizations are adopting industry-accepted business models and best practices.
However, ensuring a successful CRM Implementation requires extensive knowledge of the industry, and technology solutions available in the market.
ERP Global leverages its CRM implementation and CRM integration expertise to help customers extract maximum value from CRM investments and make the most of customer interactions and relationships. We provide CRM consulting services to help clients adopt appropriate industry-specific CRM best practices, which can be incorporated into scalable packaged applications, hosted solutions, and custom-built applications.
Most of all, we help you navERP Global through the technical and organizational challenges for CRM implementation, CRM integration, and application care and lifecycle management to speed time-to-value and enjoy lower total cost of ownership.
ERP Global has gained world-class CRM implementation expertise by partnering with global clients in diverse industries — including high-tech and manufacturing, consumer goods, telecommunications, insurance and financial services — to execute CRM initiatives. As a result, we give our CRM clients the advantages of:
Our value-added services include:
We understand that CRM initiatives reach across functional boundaries. That's why ERP Global blends superior industry expertise with technological excellence to deliver seamless CRM solutions that meet industry-specific requirements. We have helped our clients address a range of CRM implementation issues across industry and technology domains.
Our CRM implementation expertise spans many functions critical to the success of CRM initiatives:
ERP Global's CRM Software Competencies
ERP Global has demonstrated competencies in industry solutions like Oracle Siebel, Pega Chordiant, SAP CRM, and salesforce.com. The company has also developed extensive functional and technical knowledge in Microsoft Dynamics.
ERP Global's CRM Practice has been successfully delivering Siebel projects across all key industry verticals including banking, financial services, insurance, life sciences, manufacturing, media, retail, telecom and utilities among others. ERP Global's Siebel CRM expertise extends across the entire enterprise application life cycle – from assessment and implementation to maintenance and upgrades, and for all key Siebel Modules like Sales, Service, Marketing, Loyalty, Analytics, and Handheld solutions. ERP Global has been recognized as world-class team by Siebel products and services group and has an unrivaled success record across all Siebel Partners and all SI Classes.
ERP Global has provided its customers with services covering the entire SAP CRM lifecycle i.e. consulting and system integration, implementation, integration and global roll out, application upgrade, application management etc. Leveraging the blend of domain, functional and technical competencies, ERP Global has emerged as partner-of-choice for high value SAP CRM implementation and global template development for multi-country roll-outs.
Our business case driven implementation approach supported by our world-class implementation methodology helps us to deliver an optimum solution to drive business efficiency. Some of our key competencies in SAP CRM are
SAP CRM competencies
ERP Global is a registered consulting partner for saleforce.com, the leader in the Web-based, on-demand CRM solutions space. This enables us to offer enterprises critical business applications and customer data at their fingertips, without long winding implementations and associated support hassles or the astronomical expenses associated with investing in new enterprise technology. With our certified AppExchange capabilities, companies can integrate their SalesForce.com CRM seamlessly into their operations. Our capabilities with Force.com enable customers gain instant CRM benefits without worrying about infrastructure management by leveraging ERP Global’s traditional strengths in enabling enterprises get onto the Cloud.
ERP Global leverages its domain expertise, technological capabilities and Microsoft Silver Partnership to provide consulting, implementation upgrade and support services around Microsoft Dynamics CRM. The company has demonstrated capabilities in the following functional areas
ERP Global offers a broad range of services and engagement models that help our clients define and then achieve their CRM objectives. Our CRM implementation experience includes packaged solutions like SAP, Siebel, Oracle CRM, Pega Chordiant, Salesforce.com, and Microsoft Dynamics etc. ERP Global's CRM implementation methodology combines our experience in implementing CRM solutions across a range of industries, with our knowledge of best practices that are adopted in the industry. This has helped our clients achieve successful CRM implementation in a short time. We can also integrate bespoke Web applications that support customer touch points. 'ERP Global' provides its clients a full range of CRM implementation services which help them create long term value.
Our portfolio of services includes:
Our specialized methodologies help clients create a CRM roadmap that systematically describes overall CRM strategy and defines specific goals. In cases, where organizations have been unable to realize the anticipated value of CRM investments, we help by developing and implementing an improvement program. We also conduct architecture reviews, repository audits and application tuning to identify and remedy sub-optimal configurations. In short our CRM consulting services include the following:
Our domain expertise, proven methodologies and extensive technical knowledge help customers build integrated solutions for sales force automation, marketing, customer contact centers and service deployment. Our CRM implementation methodology is designed to ensure maximum returns on CRM investments, while minimizing risk. Our CRM implementation practice supports projects of every size - from limited CRM implementations like a customized lead management solution to full-cycle projects such as implementing a consumer response center.
ERP Global has a comprehensive suite of services that streamlines the integration of CRM applications with ERP and legacy systems. We help clients select and implement interfaces using middleware packages like IBM MQ, webMethods and TIBCO.
We also offer integration services for wireless handheld devices and CTI configuration and deployment for customer contact centers. In addition, ERP Global builds analytic databases/data warehouses and business intelligence systems to support comprehensive reporting systems. In summary, we leverage following activities, based upon the need of the client.
ERP Global services streamline system upgrades and migration — minimizing the disruption to business operations. We have experience in helping clients upgrade to Siebel 8.x from Siebel 7 and earlier versions. Our upgrade methodology and quality assurance process help clients take full advantage of new features and ensure post-migration data integrity.
When clients have many stand-alone legacy applications, we often recommend application consolidation. We help clients define and execute a phased plan to replace aging systems with systems that provide real-time throughput at a lower total cost of ownership. ERP Global helps clients realize rapid return on investment by progressively deploying functionality while systematically eliminating isolated application instances.
The CRM application support and maintenance services offered by ERP Global help clients ensure application availability and effectiveness. We work with clients and other technology vendors to define service levels, and facilitate a fast, smooth transition of knowledge — letting clients quickly take complete application ownership. ERP Global support services utilize resources from our global delivery centers to meet required service levels.
Over many years, Oracle Siebel has emerged as one of the most functionally complete and 'feature rich' CRM solutions on the market. It has got a wider footprint across all sectors as its industry-specific applications can be easily configured to meet specific business needs of the company.
ERP Global has partnered with Oracle, to help clients effectively anticipate and respond to customer behavior across all channels, in real-time. Enterprises can engage with ERP Global to benefit from its partnership with Oracle to improve its overall customer experience, reduce customer churn, minimize retention spend, address issues like account management, campaign management or call center interactions, and increase revenues from individual customers. The company offers the following services.
Siebel implementation and global roll-out services
Siebel implementation offering enables clients to successfully implement a Siebel solution and effectively manage its customer relations. ERP Global provides comprehensive services for all the phases in the Siebel implementation. We leverage our onsite-offshore methodology to provide cost effective implementation solutions by carrying out effort intensive activities like configuration, validation etc. at our global delivery centers.
Our Siebel implementation services are enabled by our implementation framework comprising, industry best practices, solution blueprints, implementation roadmaps, reusable components and proof-of-concept and working prototypes. We offer comprehensive services across the implementation lifecycle ranging from business analysis, configuration, customizations, system integration, testing, and end-user training.
Siebel Upgrade and Migration Services
ERP Global Siebel Upgrade Services can potentially help enterprise achieve 30% TCO reduction while leveraging functional, technical and usability enhancements. We follow a business case-driven approach, which helps our clients justify the investment through specific business outcomes. We work with client's business teams to identify upgrade risks and challenges, and present an upgrade/migration roadmap in line with the client's business objectives.
Our migration services are backed by a proven methodology and solution accelerators that ensures risk- free, accelerated and cost efficient solution.
ERP Global Siebel Upgrade Services are enable clients to:
Siebel CRM Testing Services
Our Siebel CRM testing offerings can help enterprises manage Siebel testing challenges so clients can focus on the strategic business and technology initiatives. We adopt a proven and systematic testing approach to provide application quality and speed in a cost effective manner. We have a pool of certified testing professionals with Siebel CRM Knowledge from various domains, who ensure increased functional availability, system performance and user productivity. Some of the key benefits of our Siebel CRM testing services are
Siebel Application Management & Support Service
We offer comprehensive Siebel application management services, which include functional and technical support, bug fixes, performance tune-ups, system administration, data base support and application enhancements. Over the years, we have developed deep competencies and proficiency levels in supporting Siebel CRM, OBIEE and Siebel analytics. Our services focus on reduction in total cost of ownership, minimizing application down-time, and ensure stable performance.
Our outcome-based, SLA-driven model for Siebel support provides companies significant cost savings by optimizing applications, improving service delivery, and leveraging best practices for continuous process improvement. We also offer the clients with the option of leveraging our shared services for application support of Oracle, Siebel, PeopleSoft and Hyperion.
Our value proposition: