Application Management

Overview

The last decade has seen unprecedented use of technology by all industries as a business enabler. As a result, currently, most organizations spend a significant portion of their IT budgets in maintaining legacy applications or managing multiple applications delivering similar functionalities. Besides this, application failures, downtime, or performance issues have far- reaching repercussions including diminished business performance, significant financial losses, reduced competitiveness, and lowered customer satisfaction. Global enterprises can unlock hundreds of thousands of dollars each year through effective application management, making it a critical business imperative.

ERP Global enables enterprises operating in a dynamic business environment to stay competitive by equipping them with custom-built applications that address functional gaps within the existing IT infrastructure and/or make their systems more responsive to specific business requirements.

Some of the key challenges that enterprises face, include:

• High operational cost associated with managing legacy and redundant applications
• Monolithic applications that are not agile or flexible enough to fulfill new business realities
• Lack of application alignment with business requirements
• Inability to proactively identify application failures or respond rapidly to incidents based on business importance
• End-user complaints due to application performance or availability issues
• Difficulty in integrating with web-based and modern distributed platforms and environments
• Inability to meet required service quality objectives or comply with regulatory requirements
• Shortage of skilled resources

How ERP Global can help You

An experienced IT Service provider, ERP Global can effectively resolve your challenges through end-to-end management of infrastructure, applications, and business processes

ERP Global’s comprehensive application management services comprise:

• Application Maintenance
• Application Portfolio Rationalization
• Legacy Modernization

Expertise

Application Maintenance

ERP Global helps enterprises effectively tackle the challenge of optimizing their IT application portfolio and minimizing business impact of downtime while keeping costs low. Our outcome-based delivery model drives value creation through continual process improvements and operation excellence. Our Integrated Technology Operations model for application maintenance has enabled hundreds of organizations across the globe reap the benefits of leveraging technology that is closely aligned to the business.

Some of the key benefits offered by ERP Global include:

• Outcome and output-based pricing model
• Sustained value & assured y-o-y gains & cost reductions by continuous improvements
• Conversion of fixed costs to variable costs
• Proven Transition Management framework for smooth transition of services
• Application Support & Maintenance methodologies aligned to Industry best practices for end to end Managed services model
• Service Level Management framework driving engagement effectiveness & improvements
• Rich collaborative knowledge platform to leverage best practices for deriving operational efficiencies

Application Portfolio Rationalization

Leveraging on experience in developing and maintaining enterprise applications, ERP Global has developed an approach to assess an organization’s application portfolio and recommend transformational strategies that can enhance efficiencies. The approach involves Discovery, Analysis and Recommendation phases focused on understanding and transforming the application portfolio aided by homegrown toolsets and frameworks.

Legacy Modernization

Many large enterprises expend a bulk of their annual IT budget on maintaining their legacy IT systems. This leaves only a fraction of the budget for new age innovative solutions and modern technology platform that can add significant value to the business. Also, legacy applications, which may have served well in the past, tend to become monolithic and inflexible over a period. This can cause hindrances in the form of inability to web-enable applications to meet customer or even field force requirements.

ERP Global combines proprietary methodologies, accelerators, customized tools, processes, and industry practices to help organizations effectively manage the complexities involved in modernizing legacy systems and improve business responsiveness. ERP Global assists clients in assessing and evaluating their application portfolio, charting out an appropriate modernization strategy, and finally transitioning it to a desired level based on organizational objectives and requirements.

Key Differentiators

Portfolio Assessment: ERP Global’s Application Portfolio Rationalization services helps can help global enterprises unlock hundreds of thousands of dollars each year by reducing application management costs. ERP Global offers enterprises a structured process to assess its application portfolio, identify value generating and underperforming applications, and rationalize the same to achieve optimal benefits.

Legacy Modernization Framework: The ERP Global Legacy Modernization Framework spans the entire breadth of the modernization project beginning with an assessment of the organizations business drivers and objectives for the modernization program, identifying the right solution, and preparing a roadmap to successful execution and testing of the solution and post production support. The framework rests on ERP Global’s robust program management and governance methodology and is supported by a host of reusable assets, repeatable processes, and IP-based tools.

Reference Architecture: In the case of large enterprises, growth often leads to the system architecture deviating from the original plans and evolving into a complex structure. ERP Global offers tools to analyze the existing architecture and create the blueprint for a new one that is more in tune with the organization’s present business requirements.

Service Offerings

Application Maintenance

ERP Global offers Application Maintenance services that are designed on the principles of business centricity, continual value innovation, complete ownership and knowledge enrichment. ERP Global’s integrated Maintenance & Support methodology ensures a seamless user-experience. Our customized approach to each engagement ensures that all strategic, relationship, and operational aspects are attended to at the right time leveraging the right resources. Our outcome-based delivery model is the result of years of rich experience, deep knowledge-base, industry best-practices, and international process standards.

Our Maintenance and Production Support Services include:

• 24×7 Global Support
• Break fix, Manage batch cycles and application availability
• Incident Management
• Problem Management
• Change Management – Release based, Request based
• Service Level Management
• Knowledge Management

Application Portfolio Rationalization

ERP Global’s APR service is a definite first step to expose hidden inefficiencies and improve the application portfolio. It helps organizations:

• Identify, categorize and rationalize their application portfolio
• Optimize application value and ensure short-term and long-term gains
• Develop a strategic roadmap in sync with business requirements

ERP Global’s APR Consulting Services involves assessment of the application portfolio and providing recommendations on:

• Application retention Application retention
• Technical extensions
• Functional extensions
• Migration options
• Application rewrite or potential for replacement by COTS

It also includes:

• ROI analysis to provide a view on the potential savings from various initiatives
• Implementation roadmap based on business priorities and implementation feasibility
• Governance model to ensure monitoring & continuous improvement

Post its Consulting Services, ERP Global offers client organizations help in implementing the APR roadmap and ensuring that applications are aligned to contemporary technology and business goals. The APR exercise also helps organizations to identify any legacy modernization initiatives that may be required to optimize the application portfolio, going forward.

Legacy Modernization

Over a span of three decades, ERP Global has developed extensive expertise in providing a range of Legacy Modernization services to Banking, Insurance, Financial Services, Manufacturing, Telecom, Retail, Transportation, and Logistics companies worldwide. Our best-of-breed solutions include a complete analysis and assessment of the need to go in for Legacy Modernization. Based on an organization’s specific needs and requirements, ERP Global classifies its Legacy Modernization offerings into four categories as depicted in the figure below:

Optimization: ERP Global helps enterprises leverage the strengths of their existing IT systems by reusing existing software assets while controlling maintenance and operational cost through technical and functional modernization. ERP Global’s team of reengineering experts first analyses the scope for optimizing the performance of the existing applications and where required can reverse engineering the application to understand the business logic and then incorporate the same into the modernized system.

Migration and Transformation: ERP GLOBAL’s migration and transformation services comprise application conversion, platform rehosting, replacement, and web-enablement among others. In case the existing platform proves to be a performance inhibitor but the enterprise would like to run the legacy applications, ERP Global can enable transition to a better platform with no major changes to the application environment. ERP Global also offers expertise in implementing off-the-shelf software (COTS) to replace legacy applications and thereby help enterprises gain access to capabilities like web services that enable higher end-customer satisfaction.

Consolidation Services: ERP Global has proven tools and frameworks to enable risk-free migration and consolidation of applications and databases to fewer systems and databases. ERP Global’s proven application portfolio rationalization methodology can help enterprises identify redundant applications or consolidate multiple applications serving similar functions. ERP Global can also help move the enterprises’ data resources to a single or fewer more modern and scalable database. This reduces license and support costs and at the same time makes single instance of enterprise data available to multiple applications.

This is supported by ERP Global’s proven Application Portfolio Analysis methodology wherein we engage in a process of discovery to assess the client’s existing portfolio and the best possible solution to modernize the system and improve responsiveness.