Oracle

ERP Global offers a comprehensive range of Oracle implementation services like Oracle application development, Oracle testing and Oracle reporting across the Oracle E-Business Suite, PeopleSoft and JD Edwards. We have executed over 250 Oracle projects over the last decade for customers across industry verticals like manufacturing, retail, distribution, banking, financial services, insurance, communications, telecom, hi-tech, travel, life sciences. We offer a complete range of services from ERP assessment, enhancements, and customization to global rollouts and multi-year application support supported by strong domain and functional consulting support. Several Fortune 500 clients have been leveraging out Integrated Technology and Operations  delivery model to gain year on year TCO reduction, align IT infrastructure with business processes, and continuously improve service delivery.

ERP Global Oracle Service Offerings and Capabilities

Oracle Implementation / Rollout Services

Rapidly growing organizations or enterprises that want to migrate from legacy systems to Oracle proven ERP systems can avail ERP Global’s expertise to implement or rollout ERP across businesses and geographies. We deliver the following services as part of our implementation / rollout services:

• Pre-Implementation Assessment
• Core Implementation
• Re-Implementations, Consolidations
• Third party product integration, Mobile solutions, RFID
• Global Roll-outs

ERP Global’s implementation methodology focuses on all aspects of an enterprise wide IT system. Based on the size, diversity and geographical reach of the organization, the implementation may start with global process definition and design and then focus on the pilot implementation. The implementation process engineers enterprise processes based on Oracle best practices. This approach helps the organization design the rollout strategy for subsequent sites.

Key activities offered by ERP Global as part of Implementation include:

• Business Process Re-engineering
• Implementation of the core modules of Oracle Applications R12:
• Data conversion – Relevant Data will be identified, extracted, cleaned and migrated to the new environment
• DBA Support during installation phase only
• Training of core team under “Train-The-Trainer” approach during CRP (Conference Room Pilot)
• Generation of Project Documentations as per AIM © Oracle Corporation methodology
• Customization of the applications / forms / reports etc.
• Interfaces with third party applications

Why Choose ERP Global

ERP Global offers a suite of services to assess current Oracle implementations and manage migrations and upgrades in order to ensure that clients gain maximum value from their Oracle Applications investments. ERP Global can also handle “bolt-on” application development when specialized needs call for custom applications.

Assessment Services

• Oracle implementation and product upgrades feasibility studies
• Customization reduction feasibility studies
• Reporting solutions assessment studies
• Feasibility assessment of migrating from other ERPs to Oracle E-Business Suite

Bolt-On Application Development Services

• Implementation of end-to-end add-on or subset functionality specific to business requirements
• Creation of custom applications as sub-modules

Oracle Upgrade Services (E-Business Suite)

Oracle Corporation has published de-supports notice for all the previous versions of Oracle applications. This makes it imperative for Oracle system users to migrate to the latest version and avail the benefits of Oracle’s application support services. Enterprises are, however, concerned about issues like system stability and performance tuning, costs, downtime risks, etc that are normally associated with system upgrades and enhancements.

Enterprises partnering with ERP Global can rest assured, as we have a proven record of helping Fortune 500 companies upgrade and manage their enterprise applications with increased productivity and optimized ROI. Our extensive global delivery experience enables ERP Global to mitERP Global risks, deliver faster returns and reduce total cost of ownership of strategic IT initiatives.

ERP Global serves Oracle Applications clients across a wide range of industries including manufacturing, automotive, electronics, consumer goods providers, banking and financial services, and insurance. Customizing and extending Oracle applications forms an important segment of our Oracle center of excellence. Our Oracle Application CoE has been engaged in research and development in Oracle application upgrade areas and has developed in-house tools, accelerators, technical roadmaps and an in-depth knowledge repository in order to provide our clients best in class solutions.

Why choose ERP Global

ERP Global offers exhaustive upgrade and migration services to help clients upgrade from lower versions of Oracle E-Business Suite to the latest versions or platform migrations. The services offered include:

• Pre-Upgrade Assessments
• Version Upgrades (e.g. 10.7, 11.0.3, 11.5.x to R12)
• Platform Migrations (e.g. Solaris to Red Hat Linux)
• Applications / ERP Migrations (e.g. SAP / PeopleSoft / Legacy to Oracle)
• Customizations Assessment
• Business Process Improvement
• Tools assisted Rapid Cycle Upgrades
• In-House Tools, Accelerators, Knowledgebase and Roadmaps

ERP Global has developed in-house tools, knowledge base and roadmaps for ensuring easier and smooth upgrades. We have an integrated network of development facilities across India, complemented by onsite, offsite and near-shore capabilities in major international markets. Along with accelerators and templates, our methodology reduces the time spend on configuration and development activities. Key value proposition offered by ERP Global include:

• Use of proven tools and knowledge base that can reduce upgrade cycle time by 30%
• Upgrade experience across Operating System platforms and node configurations
• All combinations of upgrades from any version to the latest product
• Focus on business process improvement
• Close touch with business functional users
• Not just a technical upgrade – almost a re-implementation rigor of execution
• Reduction of customizations
• Process performance improvements
• Leverage of new product features and capabilities
• Proven successful onsite offshore project model
• Full spectrum service – supported by OraApps DBA CoE with OCP certification
• Experience in upgrades of macro global instances like SSS ( 173 orgs, 11 Business groups, 12 languages on a single instance
• Rich experience in partnership with Oracle Consulting
• Support from offshore based Global Support Center & PMO

Oracle Testing Services

In a typical EBS (Enterprise Business Suite) implementation, testing consumes approximately 20 percent of the total implementation time and involves writing test scenarios and testing them with hundreds of transactions. In addition, most of the testing requires high level of skill in terms of understanding the business requirement and understanding the EBS landscape. Such skilled resources are also vital for creating product solutions that will help organizations meet the needs of a changing business environment. Diverting such skilled resources to a testing function for extended periods creates a vacuum in managing the business. This results in insufficient and inefficient test coverage, which in turn, results in an EBS implementation that does not deliver the desired business value.

ERP Global’s “Test Accelerator for EBS” helps organizations overcome these challenges. It is one of the most comprehensive EBS functional and automated testing solutions designed to improve the performance of your EBS system. The solution has a large repository of reusable test cases classified by processes. It incorporates best practices honed by us during the course of successfully implementing the solution for various global fortune 2000 enterprises over the years. These best practices enhance the efficacy of testing through increased and accurate test coverage. ERP Global’s Test Accelerator helps customer optimize investment in HP tools and achieve better RoI.

ERP Global has a ready library of business processes and test cases, which enterprises can leverage to accelerate the overall test process. Keeping in mind the varied testing requirements of different industry verticals, we have developed customized test suites for each sector. The test scenarios in the library are version dependent and are upgraded as Oracle launches newer versions in the market. Some of the key features of the solution are listed below:

• Repository of Functional test cases for typical business critical process like Order to Cash, Procure to Pay, Demand to Supply Management, Human Resources & Portals
• Covers domain area specific tests as a part of industry solutions (Manufacturing & Consumer Goods, Retail, Pharmaceutical)
• Geography-specific test scenarios and cases (North America, Europe, Asia Pac, Japan, etc) e.g. Withholding tax in Japan, Italy, USA, etc; Electronic media for payment in Germany, France, Hong Kong, USA, etc; Sales and Use tax in the USA.
• Automated end-to-end business process testing framework for EBS implementation, upgrade, service pack & regression testing
• Facilitates and accelerates change impact testing for understanding the impact of service packs on the EBS environment on specific business processes
• Benefits of ERP Global’s “Test Accelerator for EBS”

Why Choose ERP Global

ERP Global’s test accelerator considerably reduces testing time. Customers can realize the full potential of their EBS investments by leveraging ERP Global ‘s range of end-to-end EBS testing services based on industry best practices honed through years of industry experience. These services help organizations minimize risks by adopting a consistent and standardized approach to testing that guarantees stability and ensures desired performance levels. Key benefits enterprises stand to gain include:

• 50% reduction in testing efforts
• 150% increased test coverage
• 60% reduction in post go-live defects due to effective and efficient testing
• 80% increase in re-usable business process test sets
• Significant saving in testing efforts through change impact testing that helps focus testing
• effort on only those business process which are impacted
• Reduced time and increased ROI through ERP Global’s global delivery model
• Comprehensive ROI calculation sheet for the ERP Global Test Accelerator for EBS
• Seamless integration with HP toolset (QTP and Quality center)
• Increased ROI from investment in HP tools

Oracle Application Management Services

ERP Global has developed considerable expertise in implementing, maintaining, and supporting Oracle E-Business Suite, PeopleSoft, and JD Edwards applications to help customers gain significant cost savings and enhance service quality. Enterprises can leverage ERP Global’s proven best practices and mature processes to optimize applications, maximize resource utilization, improve efficiencies, and continuously improve processes. Our proven delivery model significantly reduces application maintenance and management costs by consolidating, standardizing and optimizing business processes and eliminating operational redundancies. By partnering with us, companies can focus on revenue generating activities without being constrained by IT challenges.

ERP Global leverages industry-wide best practices to ensure smooth and risk-free transition of people, processes, and technology. We offer flexible, cost-effective application support services, engineered to deflect service expectation mismatch, help clients move towards defining budgets based on actual demand, and focus on driving bottom line improvements. The scope of ERP Global’s application support services includes 24×7 on-call support for severity 1 tickets. Clearly defined service level agreements and tools for measurement and reporting provide for continual service level improvements result in enhanced service quality and reduction in cost. A proven risk management program limits disruption to business by focusing on possible concern areas like information security, process knowledge retention, high transition costs, cultural factors, and staff turnover, and charts a roadmap to mitERP Global the same.

Why Choose ERP Global

ERP Global’s application coverage extends across multiple versions of Oracle ERP and covers a range of applications. By partnering with us, organizations can access highly experienced global resources, maximize system uptime and delivery continuity, and reduce critical incidents.

• Guaranteed reduction of 20% – 40% in support costs
• Optimized capacity and enhanced service delivery
• Committed service levels with assured year-on-year improvements
• Improved FCR, TAT, CSAT
• On-boarding to Steady State within 6-8 weeks including knowledge and responsibility transition phase
• Measurable environment through proper workflow management to provide transparency into project progress and effectiveness
• Lean operations to streamline project delivery and shrink time-to-market

Shared Services for Oracle Application Support

Evolving consumer demand and competitive pressures have put small and medium businesses (SMB) in a quandary over how to improve existing service standards and at the same time reduce application maintenance and management costs. ERP Global’s ‘Shared Services for Oracle Application Support’ offers an array of flexible support plans and innovative pricing options to sustain and optimize Oracle E-business Suite installations of SMBs that are hard-pressed for funds or plagued by manpower shortages. Aligned with our proprietary delivery methodology, which combines best practice recommendations by ITIL, CoBIT, ASL, and CMMi for production support, and maintenance, ERP Global addresses the needs of SMBs by consolidating, standardizing and optimizing business processes and eliminating operational redundancies.

ERP Global’s Shared Service offering for Oracle E-Business Suite includes:

• Break-fix
• How-to Advice
• Functional & Technical Support
• Operations & End user Support
• DBA Support
• Change Request Management
• Release & Configuration Management

Benefits of this Service

ERP Global’s ‘Shared Services for Oracle Application Support’ provides companies significant cost savings by optimizing applications, rationalizing resources, improving efficiency by leveraging best practices and ERP Global’s mature processes, and through continuous process improvement. The service model helps companies focus on core business activities and achieve economies of scale without being intimidated or constrained by IT challenges. ERP Global’s ‘Shared Services for Oracle Application Support’ promises:

• Immediate reduction of 30-45% in support costs
• Additional savings of 5-8 percent spread across the contract duration
• Committed service levels with assured year-on-year improvements
• Outcome-based SLA-driven model

Oracle Transportation Management

The economic uncertainty and a resultant decline in consumer spending have compelled global enterprises to restructure sourcing strategies and shift to leaner and cost-effective delivery modes. Enterprises desirous of operating profitably in such an environment need to be equipped with the ability and agility to effectively manage transportation costs and shift operations flexibly between geographies. A Transportation Management Solution (TMS) offers enterprises greater visibility into the supply chain with robust transportation planning and execution capabilities.

ERP Global has developed customized solutions and services around Oracle Transportation Management (OTM) solution by leveraging its deep understanding and expertise in the transportation and logistics space. The key services offered by ERP Global include:

• Logistics Advisory Services – helps enterprises identify functional gaps and gain greater visibility into business processes by determining the finer operational, procedural, workflow, and compliance related requirements
• OTM Lifecycle Services – optimizes performance across all phases of the OTM lifecycle including implementation, maintenance, and enhancements
• OTM Extension Services – provides peripherals services for effective decision making like integration with third-party vendor products, full-fledged mobility enablement, and reporting tools for effective decision making

Cumulatively, these service offerings arm enterprises with the required agility to rapidly respond to changes in the marketplace and gain a competitive edge over rivals.

Benefits of ERP Global’s OTM

ERP Global’s OTM-based TMS offerings promise enterprises an adaptive and rapid implementation of a cost effective transportation management solution. It comprehensively meets the demands of the management by building a sustainable supply chain that promises optimization, adaptability, and profitability. A dedicated Transportation and Logistics innovation hub also focuses on solution accelerators like re-usable assets, tools, methodologies, and development of effective solutions that aid in achieving high productivity and ensuring better ROI. ERP Global’s OTM-based TMS offering promises:

• Ease of access to information through interactive web portals
• Alerts, access to information and capture of key events through mobile devices
• Agility of the IT solutions to adapt to changes in business processes and workflows
• Easy configurability and connectivity to disparate systems of customers and vendors
• Comprehensive coverage of the business requirements across all stakeholders and geography
• Up-to-date information on Local/International regulations, and documentation requirements
• Early identification of the exception and special scenarios