Social & Collaborative Process Knowledge Management

Crucial organizational objectives like gaining competitive advantage, encouraging a culture of innovation and creativity, enabling collaboration and shared learning have significantly increased enterprise focus on enterprise 2.0, social technologies and collaboration or what we like to call Social & Collaborative process Knowledge Management . Nevertheless, many organizations are implementing  the solutions without clearly understanding the interlinked spaces. Various concepts like: ‘tacit knowledge’ (which is difficult to codify and transfer to others), social networks & ‘social knowledge’ (what everybody knows or think they know); and issues like: organizational behavior, security, compliance, trust, confidentiality, and Intellectual Property Rights (IPR); further complicate the situation.

ERP Global’s Social & Collaborative Process Knowledge Management Offering

Through our own collaborative KM journey we at ERP Global have realized that for the collaborative KM initiative to be successful technology is a necessary but small enabler. Managing the work place culture and tuning the mind-set of employees to accept and sustain the the service initiative is a far greater challenge. Hence, we offer an end-to-end Solution comprising KM domain consulting and proprietary software solution implementation.

KM domain consulting service includes KM Executive Assessment and Change Management Consulting. The Executive Assessment is a readiness check to identify the steps needed to implement and institutionalize the KM initiative. By involving the leadership from the start they are made aware of their organization’s KM state, the KM roadmap that will best suit the organization as well as activities that will help achieve quick successes. Consensus is also built about the degree and nature of individual involvement by the leadership team in the KM journey. KM Change Management interactions are typically conducted post implementation and focus on specific processes and policy implementation to embed KM in the flow of work, improve effectiveness of the KM initiative and drive usage of the software solution.

The Software Solution can be deployed either on-premise or on-cloud based on Cloud Assessment findings. The other option is to deploy the ready-to-roll solutions aimed at a specific aspect of the collaborative KM initiative. With ERP Global’s expertise in enterprise integration the system can be seamlessly integrated with business applications avoiding the creation of another knowledge silo. The solution will be available on Microsoft SharePoint 2007 and 2010.

ERP Global’s Value Proposition

At ERP Global, we are committed to creating a client environment where KM and shared learning are intuitively woven into the workplace. We are amongst the very few IT majors that approach  as a holistic behavioral engagement and not just a technology-led engagement. By partnering with us, you can be assured of achieving effortless KM and effective collaboration. The software solution will provide you the added benefit of faster time to deployment and get your solution initiative rolling sooner.

ERP Global’s Social & Collaborative Process Knowledge Management offering will help our customers, you, to learn, leverage and innovate while the consulting team will hand-hold  you through the initial stages so that  you can  achieve your  strategic goals.